WFM Scheduler - Cairo
منذ أسبوع
وصف الوظيفة
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وظائف مماثلة
Teleperformance, a global leader in Digital Integrated Business Services, is seeking a meticulous and analytical · Workforce Management (WFM) Scheduler · to join our operational excellence team in · New Cairo · . · In this role, you will serve as the engine of our service deliver ...
منذ يومين
Teleperformance, a global leader in Digital Integrated Business Services, is seeking a meticulous and analytical Workforce Management (WFM) Scheduler to join our operational excellence team in New Cairo. · In this role, you will serve as the engine of our service delivery, ensuri ...
منذ يومين
The WFM Scheduling Analyst will be responsible for the schedules of employees in company. The main goal is to maximize productivity and employee satisfaction. · ...
منذ شهر
The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company. The main goal is to maximize the productivity of the company and the employees' satisfaction. · ...
منذ شهر
The WFM Coordinator is responsible for monitoring and analyzing real-time contact center performance to ensure optimal staffing levels and service levels are met. · Monitor and manage the real-time contact center performance and make staffing adjustments as needed to meet service ...
منذ شهرين
Key Responsibilities · Team Leadership and Performance Management · Supervise, coach, and motivate a team of customer service and telesales agents to achieve performance and productivity targets. · Conduct regular performance evaluations, coaching sessions, and development plans. ...
منذ أسبوع
Implement WFM policies and procedures ensuring efficiency and standardization forecast and analyze workforce trends/call volumes/patterns/productivity and staffing models to determine required manpower for the efficient flow of operations participate in the determination of most ...
منذ أسبوعين
We're seeking a Workforce Analyst for our Customer Experience team. · You will be crucial in building shift schedules, monitoring shift adherence, · and handling real-time staffing to ensure SLA goals are met. · Provide agents with a working schedule for the business week, · Anal ...
منذ شهر
Job Purpose: · Responsible for leading workforce planning and management for the contact center, ensuring optimal resource utilization, accurate forecasting, and cost-effective operations while maintaining service quality and supporting strategic objectives. · Job Responsibilitie ...
منذ يوم
We are looking for a dynamic and performance-driven · Contact Center Manager · to lead our operations and drive service excellence. The ideal candidate will be responsible for managing end-to-end contact center performance, optimizing processes, and ensuring a superior customer e ...
منذ أسبوع
+Monitor and manage real-time contact center performance to ensure optimal staffing levels are met. Monitor call volume agent availability other key metrics to make adjustments as needed. Provide regular reports analysis management identify trends opportunities improvement.+ · +C ...
منذ شهرين
We are looking for a detail-oriented WFM Scheduling Analyst to join our team. · ...
منذ 3 أسابيع
We are looking for a detail-oriented WFM Scheduling Analyst to join our team. · * Automatically allocate schedules to Operations Customer Experts* Analyze staffing requirements for each workplace* Discuss employee schedules directly with managers* Create and validate working sche ...
منذ شهر
The Real Time Analyst will monitor queue level performance and variance to forecast in real time, report any significant variations from forecast to Operations and WFM Management, provide recommendations for addressing and responding to variations from forecast. · ...
منذ شهر
Customer Service Operations (CS OPS) - Function Overview: · The CS Operations function is responsible for handling all customer contacts across WhatsApp, Live Chat, Email, Phone, and Social Media. It ensures customers receive fast, accurate, and empathetic support across all touc ...
منذ أسبوع
Implement WFM policies and procedures ensuring efficiency and standardization. · ...
منذ أسبوعين
Key Responsibilities · Team Leadership and Performance Management · Supervise, coach, and motivate a team of customer service and telesales agents to achieve performance and productivity targets. · Conduct regular performance evaluations, coaching sessions, and development plans. ...
منذ أسبوع
We're seeking a Workforce Analyst for our Customer Experience team. As a Workforce Analyst, you will be crucial in building shift schedules, monitoring shift adherence, and handling real-time staffing to ensure SLA goals are met.. · ...
منذ شهر
Job Purpose: · Responsible for leading workforce planning and management for the contact center, ensuring optimal resource utilization, accurate forecasting, and cost-effective operations while maintaining service quality and supporting strategic objectives. · Job Responsibilitie ...
منذ يوم
This position is responsible for providing accurate schedules based on call volume patterns and trends. · ...
منذ أسبوعين