WFM Scheduler - New Cairo, Cairo

Teleperformance, a global leader in Digital Integrated Business Services, is seeking a meticulous and analytical Workforce Management (WFM) Scheduler to join our operational excellence team in New Cairo. · In this role, you will serve as the engine of our service delivery, ensuri ...

Job Summary: · Teleperformance is looking for a detail-oriented WFM Scheduler to join our Workforce Management team. The candidate will be responsible for creating and optimizing schedules based on forecasted workload, ensuring proper staffing levels to meet service level targets ...

The WFM Scheduling Analyst will be responsible for the schedules of employees in company. The main goal is to maximize productivity and employee satisfaction. · ...

The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company. The main goal is to maximize the productivity of the company and the employees' satisfaction. · ...

Role Summary: · The Real-Time Analyst (RTA) plays a key role in the Lenovo Inbound Sales Program by ensuring optimal adherence to schedule, real-time performance tracking, and workforce efficiency. This position is focused on live monitoring, intraday reporting, and timely escala ...

The Pre-Sales Planning Officer (Group) is responsible for sizing commercial proposals and supporting commercial development teams in responding to tenders related to workforce and human resource planning. · ...

The RTM Customer Service Specialist is responsible for monitoring real-time operational performance and ensuring service levels are met across customer service teams. · ...

+The Pre-Sales Planning Officer (Group) is responsible for sizing commercial proposals and supporting commercial development teams in responding to tenders related to workforce and human resource planning. · +Assess incoming requests and ensure their consistency with group proced ...

+Monitor and manage real-time contact center performance to ensure optimal staffing levels are met. Monitor call volume agent availability other key metrics to make adjustments as needed. Provide regular reports analysis management identify trends opportunities improvement.+ · +C ...

We are seeking a skilled WFM Analyst to support forecasting, scheduling, and performance analysis within a fast-paced operation. · Key Responsibilities: · Prepare volume forecasts and staffing plans · Build and optimize schedules to ensure SLA achievement · Monitor real-time perf ...

We are looking for a detail-oriented WFM Scheduling Analyst to join our team. · * Automatically allocate schedules to Operations Customer Experts* Analyze staffing requirements for each workplace* Discuss employee schedules directly with managers* Create and validate working sche ...

We are looking for a detail-oriented WFM Scheduling Analyst to join our team. · ...

We are currently looking for a detail-oriented and analytical Scheduler to join our team. If you have strong planning skills, enjoy working with data, and thrive in a fast-paced environment, this opportunity is for you. · Key Responsibilities: · Prepare and maintain accurate staf ...

About the Role · We are looking for a proactive and detail-oriented Real Time Analyst (RTM) to join our Workforce Management team. The RTM will be responsible for real-time queue monitoring, ensuring service level achievement, and managing intraday performance for our travel acco ...

The Real Time Analyst will monitor queue level performance and variance to forecast in real time, report any significant variations from forecast to Operations and WFM Management, provide recommendations for addressing and responding to variations from forecast. · ...

The WFM Coordinator is responsible for monitoring and analyzing real-time contact center performance to ensure optimal staffing levels and service levels are met. · Monitor and manage the real-time contact center performance and make staffing adjustments as needed to meet service ...

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. · Monitor queue level performance and variance to forecast in real time · Analyze variations to forecast and project impact for the remainder of the d ...

Teleperformance is seeking a highly analytical and detail-oriented Workforce Management (WFM) Analyst to support operational performance through accurate forecasting, capacity planning, · and real-time workforce optimization. · ...

The WFM Senior Specialist is responsible for forecasting, scheduling, and real-time workforce management to ensure optimal staffing and service levels in the contact center. This role supports operational efficiency, customer satisfaction, and alignment with business objectives. ...

The candidate will analyse information to develop short- and long-term forecasts for multiple clients. · ...