- Ensure all services are delivered to client specification and agreed service levels.
- Ensure legislation and Health and Safety regulations are complied with at all times.
- Communicate with clients to ensure problems are resolved and requests are met .
- Implement quality control procedures to ensure high standards of service are consistently delivered.
- Ensure staff receive appropriate support and training to safely carry out their duties.
- Maintain staff records in accordance with Company policy and ensure payroll information is processed effectively.
- Ensure adequate products, equipment and materials are available to the contract standard and are properly stored, maintained and purchased in accordance with Company procedures.
- Experience of delivering cleaning and related facilities (FM) services.
- Experience of supervising operational teams and the ability to motivate staff
- A good understanding of Health and Safety regulations
- Excellent customer service and relationship building skills
- Good IT skills, including MS Office.
- A pension scheme- to save for the future -
- Access to high street discounts
- Access to low interest loans
- Recognition scheme - monetary rewards given to top performers
- Training and Development- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme
- Long Service Awards
- Cycle to work scheme- discounted bicycles
- Access to our Employee Assistance Programme- 24-7 Wellbeing Support
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Room Division Director - Cairo, مصر - STAFF ARABIA
وصف
Supervising operational cleaning and facilities services teams.
Your main aim will be to supervise operational teams and ensure cleaning and associated services are delivered to a high standard at prestigious customer sites.
You will:
To succeed in this role you will need:
What will you get in return?