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Giza

    Senior ERP Application Consultant - Giza, مصر - Microtech

    Microtech
    Microtech Giza, مصر

    منذ أسبوع

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    وصف

    Job Description

    • Analyzes customer reported problems and reports to appropriate channels problem areas in products.
    • Delivers technical training to newly hired support staff.
    • Collects and analyzes business and accounting requirements.
    • Works with development department in testing and implementing new product features, recommended structures and throughput.
    • Recommends new strategies and programs for customer support and satisfaction.
    • Loads company's software products onto computers and networks at customer site.
    • Analyzes business process, design and implement business cycles and workflows.
    • Responds to client inquiries concerning product operation and diagnoses system hardware, software, and operator problems.
    • Instructs users on use of software products, and manuals.
    • Provides updates, status, and completion information to manager, problem request tracking system, and/or users.
    • Refers major hardware/software problems to service personnel/development department for correction.
    • Responsible for customer's smooth operation on company products.
    • Reports any and all problems which might affect total customer operation performance to customer's management and to his manager.
    • Aids customer in implementation issues and final results verification.
    • Acts as a liaison between technical department at Microtech and customers using the software in regards to system effectiveness, modification requests, performance issues, new applications, etc.

    Job Requirements

    • Bachelors degree, with accounting/ business/ manufacturing major.
    • Minimum 7 years experience in implementing ERP software
    • SQL Database is a must
    • HR System
    • Ability to read and interpret documents such as operating and maintenance instructions, procedure manuals, analysis documents.
    • Ability to write routine reports and correspondence.
    • Ability to speak effectively before groups of customers or employees of organization.
    • Proficiency in English language is a must.
    • Ability to calculate figures and amounts.
    • Ability to apply concepts of basic algebra and geometry
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Project Management
    • Spreadsheets
    • Presentation Software
    • Word processors
    • Web browsers
    • Communications Software
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