- Ensure incoming incidents are categorized, logged and resolved in a timely fashion and within the agreed SL to ensure meeting/exceeding the targets of the KPIs and aiming at the client satisfaction and avoid receiving any negative feedback.
- Resolve software and hardware inquires and install, maintain, troubleshoot, support and repair desktop/laptop hardware and software.
- Identify and publish internal solutions to solve problems and troubleshoot system and network problems and diagnose and solve network hardware/software faults and collect information/DB about nodes for future use; installing network devices.
- Initiate/Manage user accounts across multiple systems including the email accounts and troubleshot/resolve profile issue for the operations agents only.
- Work on the backup servers/recovery systems in order to restore any missing data when it is crucial and importantly required for continuing the business.
- Assist users with wireless and remote access.
- Handle all AVAYA issues including upgrading AVAYA firmware and configuring AVAYA [hardware/software] platforms to open the communication channel in between the client and the internal scope.
- Assist in selecting and deploying new technology to support organizational goals and objectives. Proactively monitor the performance of the machines and ensure that all of them are properly operating and ready for service; or should perform direct maintenance if failure was figured out. Handle operating system installation and ensure the system is configured based the client requirement.
- Support business needed applications and escalate issues to the second line resolver group if not fixed.
- Monitor infrastructure and conducts frequent health check up on computer hardware/software and execute preventive maintenance plans
- Interpersonal Skills: Ownership - Functional Skills - Ideas presentation and Taking initiative - Continuous Learning - Customer Centricity.
- 1 year of experience
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Service Support Administrator
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kone egypt Cairo, مصرOptometrist (OD) Brewer, MN $160K · Location: Brewer, ME $160K · We are looking for an excellent Optometrist to join our friendly office · We are a well-established Optometry · We have a modern state of the art office · We are looking for an Optometrist to examine patients to de ...
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Service Support Administrator
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KONE Egypt Cairo, مصرJob Description · - Responsible for requirement analysis and architecture proposal for Electronic Control Unit (ECU) Hardware related Software development · - Responsible for Electronic Control Unit (ECU) development & integration by co-coordinating with all ECU component respons ...
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Facility Officer
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Office Manager
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Helpdesk Specialist
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Abgad محافظة الجيزة, مصر**Job Scope**: · As an IT Help Desk Specialist, your primary responsibility will be to provide technical assistance and support to end-users within Abgad. You will respond to inquiries, diagnose and resolve technical issues, and ensure that computer systems and networks are funct ...
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Transcom Egypt محافظة الجيزة, مصر**What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · **Join us as a Technical Support Representative** · Job Responsibilities: · - Provide superior Technical Support by assisting cli ...
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German Csr
منذ أسبوع
Transcom Egypt محافظة الجيزة, مصر**What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · - Overnight bonus · **Join us as a Customer Service Representative** · Job Responsibilities: · - Provide superior customer servic ...
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Travel Advisor
منذ 5 أيام
Transcom Egypt محافظة الجيزة, مصر**What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · - Overnight bonus · **Join us as a Travel Advisor** · Job Responsibilities: · - Provide superior customer service by assisting cl ...
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Travel Advisor
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Transcom Egypt محافظة الجيزة, مصر**What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · **Join us as a Customer Service Representative** · Job Responsibilities: · - Provide superior customer service by assisting clien ...
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Customer Service Representative
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Transcom Egypt محافظة الجيزة, مصر**What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · - Overnight bonus · **Join us as a Customer Service Representative** · Job Responsibilities: · - Provide superior customer servic ...
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Bilingual Customer Service Representative
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Transcom Egypt محافظة الجيزة, مصر**What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · **Join us as a Customer Service Representative** · Job Responsibilities: · - Provide superior customer service by assisting clien ...
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Travel Advisor
منذ 3 ساعات
Transcom Egypt محافظة الجيزة, مصر**What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · - Overnight bonus · **Join us as a Travel Advisor** · Job Responsibilities: · - Provide superior customer service by assisting cl ...
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Travel Advisor
منذ 5 أيام
Transcom Egypt محافظة الجيزة, مصر**What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · **Join us as a Customer Service Representative** · Job Responsibilities: · - Provide superior customer service by assisting clien ...
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Customer Service Representative Bo
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Transcom Egypt محافظة الجيزة, مصر**What's in it for YOU** · - Best salary in the market · - Transportation provided · - Medical and social insurance · - Location is in Smart village · - Overnight bonus · **Join us as a Customer Service Representative** · Job Responsibilities: · - Provide superior customer servic ...
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Administrative Assistant/receptionist
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Pathfinder International Cairo, مصر**Project Description**: · The OSRA program is five-year USAID-funded project. The goal of the OSRA program is to improve family health outcomes by reinforcing the national family planning and reproductive health (FP/RH) program in partnership with the Ministry of Health and Popu ...
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Executive Assistant
منذ يوم
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Growth Campaigns Associate
منذ يوم
koinz Cairo, مصرAbout Us: · Koinz is a rapidly scaling Egyptian start-up that's building what we believe is the third generation of food aggregators. Our platform integrates closed-loop rewarding and engagement systems with the online and offline ordering journey to deliver industry-leading valu ...
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Executive Assistant
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Senior DevOps Engineer
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Giza Systems EG Cairo, مصرWe are seeking an experienced and talented Outsystems Administrator to join our dynamic team. As an Outsystems Administrator, you will play a crucial role in administration of outsystems environments in installation, development and deployment processes, ensuring scalability, rel ...
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Project Engineer
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IT Technical Support Administrator - Giza, مصر - RAYA Customer Experience
وصف
Job Description
Key Responsibilities: