Mohamed Gamil

Highly motivated and results-oriented operations management professional with over 14 years of experience in Operations, sales, customer service, and team leadership. Proven ability to increase revenue, optimize operational efficiency, and lead high-performing teams. Skilled in strategic planning, data analysis, and stakeholder management. Adept at driving organizational growth through innovative solutions, staff development, and process improvement. Holds an MBA in Strategic Management Grade A and a Bachelor’s degree in Law. Fluent in English and Arabic, with excellent communication and leadership skills.

Core Competencies

• Proficiency in preparing and controlling operational plans.
• Familiarity with how to Strategic planning, implements & monitor KPIs.
• Accustomed to adapting to a fast-paced, changing environment.
• Outstanding leadership abilities & Development.
• Adept at writing reports, business correspondence, Data Analysis, and procedure manuals.
• Customer Relationship Management (CRM).
• Risk Management & Problem Solving.
• Multitasking & Excellent time management skills.
• Ensure proper training for employees to improve sales, marketing & customer service skills.
• Ability to engage and motivate the team to achieve key goals.
• Strong organizational skills and detail oriented.
• Stakeholder Coordination.
• Advanced user of Microsoft Office Suite, PSS Statistics, Adobe Premiere, Photoshop, Lightroom.

Harvest College

Operations Manager | February 2025 – Present

Job Description

• Oversee & monitoring operation in All branches.
• Visits Monthly Round Plan to discuss feedbacks from both sides (Heads, BMs & Staff).
• Set Timeline Plan Daily, Weekly, Monthly and quarterly to accomplish the target of maintaining high percentage of Harvest Filling Ratio & utilization.
• Tracker of Annual, Quarter and further Monthly Budget & Calendar.
• Hold Meetings on a Weekly / Mid-Monthly Base.
• Set Source of Cash Calendar.
• Quarterly Tracking and Reporting of KPIS for the Branch Mangers.
• Ensure Culture and Discipline of Harvest Manual and set knowhow assessment monthly for Branch Managers.
• Responsible for the overall Company sales revenue.
•  Ensuring that the branches are stocked with the necessary supplies and all equipment is working properly and maintained
• Ensure that all branches follow safety, health laws and regulations
• Maximize the profits and minimize costs.
• Follow a thoughtful scientific method to analyze and anticipate problems & managing operational risks
• Make appropriate decisions according to the standards of quality - customer satisfaction - cost - risk
• Setting priorities and meeting deadlines

Achievements

• Increased revenue ratio across Company by 230%.
• Improved new customer reservation Ratio by 35%.
• Increase branches capacity as range 260% in all branches.
• Increase the number of groups at a significant rate.
• Re-collecting the database in all branches on new system.
• Re-drafting the students Contract to correct the errors as they are consistent with the company’s Vision.
• 100% of new debts and 70% of lost debts were collected.
• Organizing the working method of cooperation with the complaints department & reduce the refund rate to only 5%.
• Modify and operate the bonus system & create new KPI's system

American Egyption Academy

Sector Operations Manager | September 2024 – January 2025

Achievements

• Increase revenue ratio in overall Branches as a range between   280 % only in first 3 months.
• increase branches capacity as range 200% in off session in all branches.
• Increase the number of groups at a significant rate.
• Re-collecting the database in all branches.
• 100% of new debts and 60% of lost debts were collected.
• Organizing the working method of cooperation with the complaints department.

4Level1 Institute

Area Operations Manager | January 2023 – August 2024

Achievements

• Increased revenue ratio across branches by 140-210%.
• Doubled student retention rates in most branches.
• Improved new customer reservation rates by 20%.
• Successfully opened two new branches, expanding the network to 10 branches.
• Developed and delivered training programs to enhance staff performance and productivity.
• Conducted data analysis to identify upselling opportunities and improve customer satisfaction.

Etisalat Misr

Sales Area Manager (South of Cairo & Giza Zone) | September 2018 – December 2022

Achievements

• Managed sales operations across multiple branches, driving revenue growth and achieving sales targets.
• Promoted to Sales Area Manager without prior supervisor experience.
• Selected as a key trainer for regional staff development.
• Achieved an "A" rating in MBA studies while excelling in the role.

Store Manager | September 2013 – August 2018

Achievements

• Managed store operations, ensuring high levels of customer satisfaction and sales performance.
• Consistently exceeded sales targets, setting new records across the region.

Vodafone Egypt

Team Leader | January 2013 – August 2013

• Led a team of customer service and sales agents, ensuring high performance and customer satisfaction.

Senior Agent | July 2012 – December 2012

• Handled escalated customer inquiries and resolved complex issues.

Customer Service & Sales Agent | January 2012 – June 2012

• Recognized as the best achiever company-wide, earning rapid promotions.

• Master of Business Administration (MBA) – Strategic Management | Arab Academy for Science, Technology, and Maritime Transport (AAST) 
• Bachelor of Law | Zagazig University (Graduated 2011)