karim darwish

Dynamic, versatile & talented business professional with comprehensive experience in developing exceptional relationships with customers in order to provide sustainable business solutions. Driving top-quality of customer experience and service excellence through different initiatives such as Customer journeys mapping, Deploying voice of the customer (VOC) surveys and analysis through Omni-channels, CRM KPIs metrics, and Data Analysis. Building and retaining long-term ongoing relationships by establishing positive, productive routine communications and processes. Specialized in one stop issue resolution. Dedicated and highly committed to continuous self improvement with the drive and a skill-set of an Entrepreneur that excels in a fast-paced leadership role with a collective, abundance and a productive mindset.

Core Competencies:
Interpersonal and Client communications / Team leadership and collaboration / Up-selling and cross-selling techniques / Client satisfaction-driven / Opportunity creation / Relationship cultivation and retention / Business growth strategies / Conflict resolution skills / Management collaboration / Staff management skills / Oral and written communication / Increasing referrals /  Sales expertise / Developing contracts / Account servicing skills / Cold calling skills / Team training / Converting leads / Networking skills / Strategic planning / Prioritizing workflows / Highly competitive / Result orientation / Self-motivated / Time management / Negotiation / Persuasion / Presentation / Commercial approach / Proven problem solving skills / Active Listener / Strategic decision-making / Fast learning curve / Ability to adapt to evolving industry trends / Project Management Life Cycle / Productivity Improvement /  Strategic planning / Strong Analytical system thinking / Firm Ambassadorship / Personal Network Development

Please check my resume

Bachelor of Business administration