John Eskander

Philip Morris International - January 2021 – Till present IQOS Account Manager Key responsibilities: 1. Responsible for selling IQOS devices and answering all inquiries. 2. Handling and solving customer problems. 3. Conducting after sales calls to check customer satisfaction and resolving any issues. 4. Managing and supporting 10-15 team members and their escalations regarding customer complaints. 5. Gave the proper training to newcomers

Vodafone Egypt – 

 1.Handled and resolved customers’ complaints. 2.Set the attendance schedule for all staff and manager. 3.Was responsible for any stationary order in the store. 4. Conducted meetings for all staff to orient them about new product knowledge. 5.Prepared new offers and educated them to customers. 6.Collected and studied all the knowledge about the company products and cascaded them to my team members in a form of sessions & mails. 7.Sold all the company's products through the store. 8.Communicated with all the company Departments to educate them about customer's problems and inquiries. 9.Handled store inventory and all in & out items. 10. Handled store cash issues

Obour Academy 2012 Faculty of Engineering Cairo, Egypt Bachelors in Communication , Saint Fatima Language School