Ibrahim Ahmed

Rabbit Mar 2025 – Present

Software Engineer

– Worked with FastAPI, LangChain, and LangGraph to build intelligent agent-based services for improved product

discovery and automation.

– Integrated Freshchat with an internal AI bot, automating customer support conversations and reducing

first-response time.

– Currently enhancing the customer experience (CX) bot to be powered by Large Language Models (LLMs),

multi-agent workflows, and tool integration for more accurate and context-aware responses.

– Worked on improving the platform’s search experience by combining Large Language Models (LLMs) with

Elasticsearch, enabling semantic and keyword-based search for better product discovery.

Numinix Apr 2024 – Mar 2025

Backend Engineer

– Developed and maintained backend services for e-commerce platforms, ensuring robust and scalable solutions.

– Integrated payment gateways like PayPal, Stripe, and EPN, enhancing payment processing capabilities.

– Built a recommendation engine using machine learning and Python to provide personalized user experiences.

– Worked extensively with gRPC and microservices, optimizing database queries and backend processes.

– Built GraphQL APIs to load and analyze e-commerce data, integrating seamlessly with tools like Matomo

Analytics.

– Worked on ShipStation integration, automating order processing and improving store operations.

Damanhur University Damanhur, Egypt

Bachelor of Science in Computer Science - 3.26 GPA