Ibrahim Mohsen

Leading an Operations team at Orange Business Services 

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Capable of enforcing Agile work model in team
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Consistently maintain best customer experience
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Escalation handling and NPS satisfaction
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Team evaluation and flexibility ni finding solutions
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ProcessOrientedcommitment
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Onboard new members with training and hiring documentation. •
Providing progressive constructive feedback for team members •
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
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Developed detailed plans based on broad guidance and direction.
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Set, enforced, and optimized internal policies to maintain
 

Bachelor in Engineering