Hazem Ibrahim

IT & Network Engineer with hands-on experience troubleshooting hardware/software issues, supporting end-users, and working in domain environments (Active Directory, DNS/DHCP basics). Skilled in networking fundamentals (TCP/IP, VLANs, subnetting), VoIP/IP phones, and structured problem-solving. Seeking an IT/Network Engineer role where I can deliver fast, reliable support while growing into deeper systems and network administration responsibilities.

IT & Network Support Engineer Future of Egypt Agency for Sustainable Development – Cairo, Egypt

• Gained hands-on experience in both active and passive networking systems, including the configuration of switches and routers for VLANs and subnetting.

• Worked with RADIUS platform for network access control and authentication.

• Installed and configured IP phones and contributed to the setup of the VoIP communication system.

• Performed software and hardware troubleshooting for a wide range of computer and IT devices.

• Assisted in the administration of Active Directory and domain-based network infrastructure.

• Provided technical support to end-users and ensured timely resolution of IT issues to maintain business continuity.

Bachelor of Communications and Electronics Engineering