eslam abdo

it helpdesk and network administrator

IT at mancrew for steel buildings From 11/2021 till now • TECHNICAL SUPPORT CALL CENTER REPRESENTATIVE From 10/2017 to 10/2021 WE - Telecom Egypt | Alexandria, Egypt Duties and Responsibilities :
• Offered troubleshooting of connectivity issues across networks such as • Wi-Fi.
• Resolved diverse range of technical issues across multiple systems • and applications for customers and end-users across various time • zones.
• Assisted customers with product selection based on stated needs ,
• proposed use and budget .
• Assisted customers in identifying issues and explained solutions to • restore service and functionality .
• Monitored systems in operation and input commands to troubleshoot areas • advanced chemical industries SAE (ACI)  from January 2017 – September 2017

King Mariout Institution
Management Information System Bachelor ( Grade : Very Good )
Year of Graduation (May 2015) COMPUTER SKILLS:
• ICDL
• Software- Hardware- Internet
• Vb. Net
• Sql Server 2008
• Knowledge of network ccna routing and switching
• Desktop Component Repair
• Installation and repairs cctv cams • Microsoft Office
• Operating system testing
• Wireless Networking
• Desktop and laptop installations
• Network component installations
• Application installations
• Configured hardware, devices and software to set up work stations for employees.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Activated accounts for clients interested in new services
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Developed and tested new product offerings prior to release to assist development team in bug identification.
• Resolved issues with systems, hardware and telephones quickly and accurately