Abeer Esam

ABEER AHMED
a Egypt Cairo, Sheraton airport
SKILLS
• Microsoft Office
• Communication skills
• Leadership skills
• Problem Solving
• Thinking out of the box
• Team work
EDUCATION
Al Shorouk Academy
Shorouk City • 2012
B.sc Computer Science: Computer Science
Graduation project: ERP (Enterprise Resources Planning). Project grade: Excellent.
MBA degree of marketing & publicrelations
Arab Academy for Banking and Financial Sciences
PROFESSIONAL SUMMARY
PERSONAL INFORMATION
Nationality: Egyptian. Birth date: 31 July 1991. Gender: Female.
Marital Status: Single. Height: 165
Weight: 70
LANGUAGES
. Fluent in Arabic - Mother tongue. . Fluent in English.
. Basic in French
WORK HISTORY
CEO Technical office manager Egypt, Cairo.9/2021 till now
and
  A creative and collaborative flight manager with over
of experience between (flight manager on board and a
positions manager at the office). Expert in driving growth
Duties: Company grooming manager include cabin grooming
, follow Chairman & CEO duties and represent them in front of ECAA,
company advertising & marketing with vendor management,
ensure that audit and mystery shopper programs are implemented to continuously monitor frontline staff performance, CRM instructor, at September will be 737-800 instructor. Successful achievements such as design & execute company uniform and very successful famous advertising image. Ensure continuous understanding of guest needs and develop with changes for reach to the optimum service standard.
Smart aviation – VIP cabin crew (VIP cabin crew manager part time) Egypt, Cairo • 04/2019- 08/2021
Duties: Manage Catering on Flights. Maintain Inventory. Adhere to Safety Standards. Provide In- Flight Service. Clean and Organize the Aircraft's Interior. Maintain Privacy and Confidentiality. Manage Passenger Manifest. Perform Safety Checks
Kuwait Airways - senior 1st class cabin crew & (CRM instructor) Kuwait City, Al • 04/2016 – 03/2019
Duties: Responsible for the overall customer experience and wellbeing of the passengers on board by ensuring that the highest standard of safety and service is delivered by all crewmembers.
Kuwait Airways – development specialist (Deputized) Duties: Plan, implement, manage and develop flight plane pilots’
investigations programs.
Making all new aircrafts registrations by communicate with Inmarsat. Making a great advertising plan by using aviation
12 years
viation
 raising company awareness through customer-centric campaign
strategies.

Air Cairo Airlines – CDC (Purser) Flight Manager Sheraton Airport, Cairo Governorate • 04/2015 - 03/2016 Ex.Chief Cabin at Air Cairo company
Duties: Oversees the flight attendants by making sure airline passengers are safe and comfortable. A flight purser completes detailed reports and verifies all safety proceduresare followed. Reporting to captain and operation manager.
Highlight achievements
involved in the assessing the company structure mapping & involved all stages of the company creating.
Creating two set of company uniforms.
Creating CC quality system
Interesting
Volunteering
Organize the African hockey championship for first time in Egypt 2019/2020
Almasria Universal Flight Attendant
Cairo Airport, Cairo Governorate • 02/2009 - 03/2015 Ex Duties: Help passengers in the event of an emergency. This responsibility ranges from dealing with unruly passengers to performing first aid, fighting fires, protecting the flight deck, and directing evacuations. Plus, service duties.
TRAINING & Certifications
Elswedy Company: IT support & technical
support.
Almasria universal company: Initial cabin crew course, A/C A320, Purser course (upgrading). Kuwait Airways: Cabin crew training (A320, A330, A321, B777-300).
Smart Aviation: Gulf Stream G450, CESSNA 680
GENERAL SAFETY EMERGENCY PROCEDURES TRAINING. EMERGENCY PROCEDURES TRAINING (PRACTICAL). AVSEC TRAINING.
First Aid.
CRM (INSTRUCTOR).
B777-300, A330-300 (Instructor)
DANGEROUS GOODS REGULATIONS.
FIRST CLASS (SERVICE).
FLIGHT MANAGER.
VVIP SERVICE COURSE.
MAKEUP AND ETIQUETTE SCIENCES TRAINING. PUBLIC RELATIONS TRAINING.
experience. Measure and provide reports on each flight and transfer pilots to investigations in case any problem founded. Recruit, hire, onboard and train new members of the cabin crew.
 

CEO Technical office manager Egypt, Cairo.9/2021 till now
and
  A creative and collaborative flight manager with over
of experience between (flight manager on board and a
positions manager at the office). Expert in driving growth
Duties: Company grooming manager include cabin grooming
, follow Chairman & CEO duties and represent them in front of ECAA,
company advertising & marketing with vendor management,
ensure that audit and mystery shopper programs are implemented to continuously monitor frontline staff performance, CRM instructor, at September will be 737-800 instructor. Successful achievements such as design & execute company uniform and very successful famous advertising image. Ensure continuous understanding of guest needs and develop with changes for reach to the optimum service standard.
Smart aviation – VIP cabin crew (VIP cabin crew manager part time) Egypt, Cairo • 04/2019- 08/2021
Duties: Manage Catering on Flights. Maintain Inventory. Adhere to Safety Standards. Provide In- Flight Service. Clean and Organize the Aircraft's Interior. Maintain Privacy and Confidentiality. Manage Passenger Manifest. Perform Safety Checks
Kuwait Airways - senior 1st class cabin crew & (CRM instructor) Kuwait City, Al • 04/2016 – 03/2019
Duties: Responsible for the overall customer experience and wellbeing of the passengers on board by ensuring that the highest standard of safety and service is delivered by all crewmembers.
Kuwait Airways – development specialist (Deputized) Duties: Plan, implement, manage and develop flight plane pilots’
investigations programs.
Making all new aircrafts registrations by communicate with Inmarsat. Making a great advertising plan by using aviation
12 years
viation
 raising company awareness through customer-centric campaign
strategies.

Air Cairo Airlines – CDC (Purser) Flight Manager Sheraton Airport, Cairo Governorate • 04/2015 - 03/2016 Ex.Chief Cabin at Air Cairo company
Duties: Oversees the flight attendants by making sure airline passengers are safe and comfortable. A flight purser completes detailed reports and verifies all safety proceduresare followed. Reporting to captain and operation manager.
Highlight achievements
involved in the assessing the company structure mapping & involved all stages of the company creating.
Creating two set of company uniforms.
Creating CC quality system
Interesting
Volunteering
Organize the African hockey championship for first time in Egypt 2019/2020
Almasria Universal Flight Attendant
Cairo Airport, Cairo Governorate • 02/2009 - 03/2015 Ex Duties: Help passengers in the event of an emergency. This responsibility ranges from dealing with unruly passengers to performing first aid, fighting fires, protecting the flight deck, and directing evacuations. Plus, service duties.

Al Shorouk Academy
Shorouk City • 2012
B.sc Computer Science: Computer Science
Graduation project: ERP (Enterprise Resources Planning). Project grade: Excellent.
MBA degree of marketing & publicrelations
Arab Academy for Banking and Financial Sciences