Abdelrhman Ashraf

I am looking for jobs from which I will gain professional relationships, experience, and develop more with regard to my work and my personality in the areas of marketing, e-marketing, sales and customer service.

• Sales Floor Team Member, Aseer El-kotb.                           October 2021: November 2021.
  • Receiving customers and guiding inside the store departments.
  • Show comparisons between prices and additional features to encourage customers to buy.
  • Supervising the consistency of storage operations and quantities displayed on shelves.
  • Coordination with the retail sales team to provide excellent customer service, especially during peak times.
  • Submit periodic reports on customer feedback to the store manager.

• Sales Representative, Trust Group Water Treatment.         March 2021: October 2021.
  • Building relationships and permanent communication with current and potential clients.
  • Preparing and preparing any papers or documents that the client may need to make agreements and conclude contracts.
  • A detailed explanation of all the products and services of the company he works for, and encourages customers to purchase them.
  • Taking care of customer problems and assisting in solving them, and transferring complaints and suggestions to the company's management.
  • Preparing clear work plans (daily/weekly/monthly) and making periodic improvements thereto.

• Social Media Specialist, Training Centers.                               October 2019: March 2021.       
• Managing, planning, and organizing social media strategies.
• Training staff and colleagues on the correct use of social media.
• Collecting data for university students (such as accounts and numbers) and dividing them into categories according to university level and gender, and adding them to groups on Facebook, WhatsApp and Telegram.
• Publish content and university news on all our social media groups.
• Marketing for private university courses and making registration available via Google Forms and Microsoft Forms.
• Announcing the services provided by external libraries for university students.
• Constant communication and interaction directly with clients (students), responding to their inquiries and interacting with them on comments or private messages.
• Keeping abreast of the latest developments and updates on social networking sites and technology.

• Promoter, Omega agency.                                    October 2020: January 2021.
  • Display and provide information about the products or services they are responsible for selling.
  • Use various means of illustration to display all the details about the products.
  • Distribute product samples to obtain new sales opportunities.
  • Identify interests and have a good understanding of clients' needs and requirements.
  • Create reports on information related to the level of customer interest, the questions asked, and the number of samples distributed.

• Retail sales indoor at U-Turn.                                     March 2020: October 2020.
  • Receiving customers and offering in-store assistance.
  • Determining customer needs and assisting in finding clothing supplies that fit with them.
  • Create a complete look to match customers' style.
  • Provide details of products including fabric types, care instructions, prices, and discounts.
  • Remember the names of customers who frequent the store, their sizes and preferences, and maintain strong customer relationships.

• Moderator, BaBx Store.                                          July 2019: October 2019.
  • Post and manage all social media channels like Facebook and Instagram.
  • Responding to social media posts (continuous follow-up and response to comments, inquiries, and customer messages).
  • Communicate via messages, phone, or email to know customer needs.
  • Follow up on the most important trends and their updates; analyze pages and audience, and create an estimate of the results.
  • Hear the opinion of customers about the products and collect a lot of ideas, which can be used and shed light on them in the upcoming posts.

Bachelor of Commerce - BCom, Faculty of Commerce, MansouraUniversity.

Major: Business Administration.

Exp: 7/2022