Call Center Agent - Egypt, مصر - GLOBAL AUTO

    GLOBAL AUTO
    GLOBAL AUTO Egypt, مصر

    منذ أسبوعين

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    دوام كامل
    وصف

    Job Description

    Job Description:

    • Receive calls from BMW hotline number and greet customers warmly to ensure customer satisfaction.
    • Maintain a positive, empathetic and professional attitude toward customers at all times and ascertain problem or reason for calling to ensure resolving the problem.
    • Handle customer complaints and follow up with customer cases with the relevant departments to ensure that the needed actions are taken.
    • Classify the customers' complaints and inquiries to be analyzed by the VOC team.
    • Respond promptly to customers' questions and inquiries related to products and services.
    • Follow up with communication procedures, guidelines, and policies to provide professional customer support.

    Job Requirements

    Knowledge and skills:

    • Bachelor degree
    • 1-5 years of experience.
    • Excellent user of Microsoft Office Applications

    Personal skills

    • Customer oriented
    • Excellent communication skills
    • Phone etiquette.
    • Ability to work under pressure.