لم يعد يتم قبول المزيد من الطلبات لهذه الوظيفة
- Receive calls from BMW hotline number and greet customers warmly to ensure customer satisfaction.
- Maintain a positive, empathetic and professional attitude toward customers at all times and ascertain problem or reason for calling to ensure resolving the problem.
- Handle customer complaints and follow up with customer cases with the relevant departments to ensure that the needed actions are taken.
- Classify the customers' complaints and inquiries to be analyzed by the VOC team.
- Respond promptly to customers' questions and inquiries related to products and services.
- Follow up with communication procedures, guidelines, and policies to provide professional customer support.
- Bachelor degree
- 1-5 years of experience.
- Excellent user of Microsoft Office Applications
- Customer oriented
- Excellent communication skills
- Phone etiquette.
- Ability to work under pressure.
Call Center Agent - Egypt, مصر - GLOBAL AUTO
GLOBAL AUTO
Egypt, مصر
منذ أسبوعين
وصف
Job Description
Job Description:
Job Requirements
Knowledge and skills:
Personal skills