Outsourced- Customer Service Representative Contact Center - Cairo

This is a full-time on-site role based in Cairo, Egypt, · for a Contact Center Supervisor.The Contact Center Supervisor will oversee daily operations of the customer service team, · monitor call center performance, · ensure team targets are met and provide coaching and support to ...

Oversee daily operations of the contact center across inbound outbound and digital communication channels to ensure high service quality and efficiency Develop and implement strategies to improve key performance metrics including first call resolution response time service levels ...

This role is responsible for addressing customer inquiries complaints and technical issues ensuring satisfaction and retention. The advisor also provides solutions maintains records and collaborates with other departments to resolve issues while staying informed about products an ...

The contact center agent will handle patient communication, appointment scheduling, sales and promotion of LIPS services, information management, support services and problem resolution. The ideal candidate should have a bachelor's degree in a related field, previous experience i ...

Answer incoming calls emails and messages from patients and their families providing information and addressing inquiries about LIPS services in a professional and courteous manner Coordinate schedule appointments for lab tests imaging services outpatient consultations GP service ...

We are currently seeking an experienced professional to join our team in the role of UKCS Agent. · Principal responsibilities · ...

The Contact Center Manager will oversee daily operations of the contact center across inbound, outbound and digital communication channels to ensure high service quality and efficiency. · ...

We are currently looking for a new Contact Center Advisor to address customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. · ...

Lead the contact Center team for the English account by managing daily operations driving sales performance and providing coaching support to team members. · ...

Answer incoming calls and messages from patients and their families providing information about LIPS services. · Coordinate appointments for lab tests outpatient consultations GP services wellness programs and screenings ensuring accurate booking. · Answer incoming calls emails a ...

The contact center agent will answer incoming calls, emails and messages from patients and their families, provide information and address inquiries about LIPS services in a professional and courteous manner. · ...

We are currently seeking an experienced professional to join our team in the role of UKCS Agent. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. · The chosen candidate for this role will be required to ...

Represent the company in a professional and qualified manner handle inbound calls following up complicated customer calls keep records of all incoming calls identify customers needs direct them to the concerned parties conducting different surveys on customers satisfaction manage ...

This English Contact Center Voice & Non-Voice Specialist will manage customer interactions through voice and non-voice channels while providing exceptional customer service.Proficiency in English Teaching and Communication skillsExperience in Customer Service with a focus on prov ...

This is a full-time position for a Contact Center Team Lead overseeing customer service representatives in Cairo, Egypt. · Ensure efficient operations and high levels of customer satisfactionMaintain daily team performanceCollaborate with management to implement strategies to ach ...

We are currently seeking an experienced professional to join our team in the role of · GSC HBME · CONTACT CENTER · ...

This Contact Center Team Lead position is responsible for ensuring quality of service delivery to meet client expectations and customer satisfaction. · Ensure quality of service delivery to meet client expectations and customer satisfaction. · ...

This is a full-time role based in Cairo, Egypt. The Contact Center Team Leader will oversee daily operations and ensure customer satisfaction. · ...

We are seeking an experienced Contact Center Operations Manager to lead and enhance our contact center operations in Cairo. The role includes managing teams, developing strategies to improve service quality and driving operational efficiency. · Operational Leadership (COPC-Compli ...

We are seeking an Operations Manager to support and assist the Head of the Contact Center in managing our customer service operations in Egypt. · ...

Join HSBC and discover how valued you'll be in a career where you can make a real impression. · Must be university graduate in any discipline · ...