- Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer's issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
- Customers / Stakeholders
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
- Generating customer loyalty through strong knowledge of key products and services
- Owns and resolves issues and understands how and when to escalateLeadership & Teamwork
- Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst teamOperational Effectiveness & Control
- Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
- Maintains HSBC internal control standards
- Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres.
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Guest Experience Expert- GSC Agent
منذ 5 أيام
Marriott Hotels Egypt Cairo, مصرOpen Position: Project Manager (IT Company) · An IT Company is looking for Project Manager to join the team and be based in the Kuala Lumpur · Key responsibilities and requirements include:Proven experience delivering Software or Mobile Development projects within an Agile envir ...
UKCC Agent GSCs - Cairo, مصر - HSBC Egypt
وصف
Impact on the Business