RSA - Technical Support Engineer 2 - Cairo, Cairo

فقط للأعضاء المسجلين Cairo, Cairo, مصر

منذ شهر

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Job summary

We are seeking a Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing technical support to customers via email and phone. You will work closely with the field team to resolve customer issues and provide solutions.

Responsibilities

  • Acts as a remote customer advocate to champion specific customer needs in collaboration with field team
  • Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution

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