Customer Service Agents - Cairo, مصر - Nok Human Capital

وصف

NOK Human Capital is hiring Customer Service Agents Web Chat & Email (Portuguese) for IntouchCX a global BPO leader in customer support industry.

Job Description:

1) Respond to customersubmitted inquiries in a timely manner vie Emails & chats

2) Queuebased typing work will account for approximately 90% of the role.

3) Training 1:1s/ team meetings reviewing guides/resources will account for about 10% of the time.

4) Troubleshoot and guide customers through questions and issues with their Account Billing Domains Google Workspace and other inquiries

5) Independently meet targets across Quality Productivity and Customer Satisfaction in any channel.

Job Requirements:

1) High school diploma or Bachelor Degree.

2) Excellent language skills especially written in the Portuguese language

3) Customerfacing experience required in a similar role (online support preferred retail hospitality etc).

If you match the above criteria send your resume to mentioning Portguese in subject line.

Remote Work :

No