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Cairo

    Restaurant Supervisor - Cairo, مصر - Fairmont Hotels & Resorts

    Fairmont Hotels & Resorts
    Fairmont Hotels & Resorts Cairo, مصر

    منذ أسبوع

    Default job background
    وصف
    • Ensure correct grooming standards are followed at all times
    • Responsible for the smooth operation of his/her specific area
    • Follow the Care Programme at all times
    • Follow up on all financials, LQA, Forbes and TrustYou targets
    • Is aware of the daily, monthly and yearly financial targets
    • Actively contributes towards the achievement of financial targets
    • All issues and negative guest feedback need to be properly reported on Glitch system
    • Following up on opening and closing checklists
    • Maintains the HACCP & FIFO standards as required by the regional governing body
    • Handle financial procedures according to guidelines set by the finance department
    • Responsible for linking all facets of service, cuisine and entertainment
    • Assume the responsibility of daily operations
    • Handles security incidents, guest complaints with confidence and in a professional manner
    • Attend daily briefings prior to commencement of shift
    • Ensure all appropriate equipment is on hand for each service period
    • Attend trainings and monitor waiters' performances
    • Responsible of the grooming of all waiters
    • Should be creative, confident and prepared to think outside of the box
    • Following the personal development plan set by the Restaurant General Manager
    • Ensure the operational inventory is always accounted for and in immaculate condition
    • Ensure the outlet is maintained at the highest levels
    • Create opportunities for upselling products
    • Develop the waiter's team to strive for excellence
    • Inspires heartists to create a flow of new and 'improved' ideas
    • Follow Hotel Evacuation Policy in case of an Emergency
    • Ensure awareness and delivers the optimum levels of service and guest satisfaction
    • Establish and maintain effective communication across the outlet
    • Lead by example through a passionate, hands on approach
    • Assist with collecting information for the monthly P&L review
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