لم يعد يتم قبول المزيد من الطلبات لهذه الوظيفة
- Develop and implement commercial strategies:
- Drive revenue growth targets and enhance profitability through strategic planning.
- Understand and document customer s business flow:
- Thoroughly document large customer s business flows and gain a deep understanding of usecase/requirements gathering.
- Partner with customers and stakeholders:
- Collaborate with customers to understand their plans and engage proactively.
- Develop strategic relationships with stakeholders to understand customers business and create strategic roadmaps.
- Manage customer relationships:
- Manage customer renewals identifying upselling and crossselling opportunities.
- Drive internal development:
- Utilize customer objectives to drive new service development and lead across multiple departments.
- Customer success and relationship management:
- Establish and maintain a stronger customer relationship management program.
- Own and develop the customer success process maximizing business growth opportunities.
- Team management and collaboration:
- Act as a liaison internally between departments.
- Provide effective team management mentorship and support ensuring team performance aligns with KPIs.
- Oversee the direction and delivery of work and proposals addressing business problems.
- Sales and marketing management:
- Manage sales and marketing teams to develop and execute successful campaigns.
- Diversify revenue streams and market share:
- Identify and assess new business opportunities to improve the company s market share.
- Commercial agreements and financial management:
- Develop and manage commercial agreements with customers and vendors.
- Conduct market research track competitor activity and develop effective strategies.
- Budget and financial performance metrics:
- Develop and manage budgets ensuring alignment with the overall business strategy.
- A skilled commercial manager senior account manager and customer success professional with 7 years of experience.
- Previous experience in the ICT industry and tech startup.
- Consultative mindset with a track record of delivering customer value.
- Entrepreneurial selfstarter comfortable running initiatives independently.
- Strong negotiation skills financial acumen and software/IT skills.
- Excellent communication sales and interpersonal skills to build strong relationships.