Customer service representative - Cairo, مصر - Transcom

    Transcom
    Transcom Cairo, مصر

    منذ أسبوعين

    Default job background
    دوام كامل
    وصف
    "What are we looking for:


    Fluent English Speaker:
    level B2/C1

    Effective written and verbal communication


    Job Responsibilities:

    • Provide superior customer service by assisting clients, using the corresponding communication

    channel:
    voice


    • Educate customers when needed, and provide guidance to customers in service provided.
    • Manage large amounts of workload (incoming and outgoing calls, etc.).
    • Identify and assess customers' needs to achieve satisfaction.
    • Document interactions properly as trained.
    "