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    Building Technologies Sales Customer Service Officer - Cairo, مصر - Bosch Group

    Bosch Group
    Bosch Group Cairo, مصر

    منذ أسبوعين

    Default job background
    وصف

    Responsibilities:

    • Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
    • Immediately escalating serious complaints or issues that you are not equipped to deal with.
    • Liaising with colleagues or managers to find the best solutions to customers' issues.
    • Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
    • Maintaining a polite, helpful, and professional manner at all times.
    • Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
    • Familiarizing yourself with new products and services as they are introduced.
    • Attending workshops and meetings as required.
    • Providing training to new customer service agents.
    • Respecting client confidentiality at all times.

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