French Quality Analyst - El Sheikh Zaid, Al Jizah
فقط للأعضاء المسجلين El Sheikh Zaid, Al Jizah, مصر
منذ أسبوعين
Job summary
We're changing the way people think about customer service,We're looking for a French Quality Assurance Analyst to monitor Customer Service Representatives (CSRs) and the daily performance of Tier 2 teams by recording, reviewing, and evaluating Voice, Email Chat,t and Social contacts.
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- Coch CSRs/Tier 2s on the quality of service to ensure proper procedures are being followed
- Complete Quality Assurance coaching session reports every week
- Provide floor support which can include actively taking phone calls
وصف الوظيفة
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