Customer Service Representative - Cairo

فقط للأعضاء المسجلين Cairo, مصر

منذ أسبوعين

Default job background
+ Job Summary: We are looking for a Customer Support Representative to provide high-quality attendee and client support across multiple events and clients.+ Responsibilities:+ Act as the primary point of contact for attendee inquiries with a professional and empathetic tone.+ Handle multichannel communication (email, chat, and phone) across multiple clients and events.<+ Execute support tasks such as name changes, cancellations,+ hotel updates,<+ new registrations.<+ Accurately document notes,<+ actions,<+ exceptions in internal systems.<+,Provider cross-client support<+, adapt quickly to shifting priorities.<+,Support coverage during high-volume periods or Lead CSR absences.<+,Collaborate closely with Lead CSRs,,Project Managers,<+,other CSRs.,Key Skills & Attributes:+ Strong customer service<+',communication skills.,High attention to detail<+',accuracy.,Excellent time management<+',multitasking ability.,Adaptability in a fast-paced,-multi-event environment.,Problem-solving mindset with solution-oriented approach.

Qualifications:

Bachelor's degree or higher.

Fluency in English is a must <'(Spanish is a plus).


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