Involved during pre-sales prior to contract signature to validate proposed service management deliverables due dates and provide input on contractual documents for matters impacting operations
Represents CS&O for Operations Readiness Program Build activities and is responsible for establishing and managing the partnership within the other program structure work streams, suppliers as well as CS&O GPO and MSC teams, in order to ensure delivery readiness.
Is a point of contact for all operational readiness matters during the build delivery of pre-defined service solutions.
Assumes clear end-to-end ownership, shows commitment and responsibility to deliver solutions as agreed by OCO pre-sales and as handed over once the contract is signed.
