Aftersales Engineer - New Cairo City

Job summary

Your role is to oversee and manage the after-sales service operations, ensuring customer satisfaction, product performance monitoring, and market competitiveness.

Responsibilities

• Manage the after-sales service file & Team in order to enhance the product and service level in the market.
• Handle the fleet and customers complaints process of CVT & PLT and retail.
• Maintain communications with Continental Middle East regarding products' complaints or development.
• Manage Complaints Handling process to assure customer's compensation & secure defected product's replacement.
• Review Scrap with end users to reach out the defects of products and address scrap analysis report to Continental Middle East for product development.
• Responsible for product performance Monitoring (PPMO) visits and reports, recommend enhancement process for increasing PPMO and the rank of tire in the market.
• Present periodical reports to Continental reflecting cont. Tyre performance Vs competitors for product development purpose.
• Advice Continental with sustainable required specs matching roads conditions & market needs.
• Provide end users with supportive reports regarding Tyre performance & scrap analysis to ensure minimizing driving cost.
• Ensure the activation of Fleet check tools & Echo system.
• Deliver technical training and tire knowledge to Tyre Pro retail, sales staff and after sales service staff.
• Build & develop after Sales service department.
• Conduct tire knowledge training to sales and retail employees.
• Manage communications of CME and CPA.
• Support the sales team in selling and providing the required services & spare parts to ensure development in CPC.

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