Guest Relations Agent Russian Speaker - Sharm el Sheikh, مصر - Talent Pal

وصف

The candidate must be able to:

• Prepare for daily VIPs arrivals in terms of room allocation amenities and special requests of Guests.
• Achieve Quality Audit result of 95% and above through consistent documented trainings
• Keep VIP folders ready for VIP arrivals and All inclusive Arrivals room keys welcome letter)
• Assist and process check in/out for VIPs guests efficiently and professionally.
• Escort guests to their rooms and conduct Room Orientation.
• Update guest information into the computer after a complete check in.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediate follow up
• Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Ensure that all messages mails and packages are delivered to the guest room.
• Assist at the Information counter and Business centre & M Lounge as and when assigned.
• Have knowledge of the hotel rate codes package segmentation discounts and how to handle each.