الوظائف الحالية المتعلقة بـ Head of CRM - Cairo - Sorouh Developments

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  • Head of CRM - Cairo - Sorouh Developments

    Sorouh Developments
    Sorouh Developments Cairo

    منذ شهرين

    وصف

    Responsibilities:

    • Driving CRM initiatives and overseeing execution of campaigns.
    • Develop customer communication channels (including policies and procedures) for all touchpoints across customer lifecycle collaborating with marketing and IT to efficiently deliver a delightful experience.
    • Planning and delivering CRM strategies across the company encouraging customer retention.
    • Research customer needs and trends coordinating with internal stake holders to develop alternative channels to fulfil customers' diverse preferences and improve their satisfaction levels.
    • Set the right metrics and programs to track customer satisfaction levels and acts accordingly to improve it.
    • Manage escalated complains and customer feedback by reviewing and analysing its impacts and root causes ensuring adequate satisfactory feedback is provided in compliance to company policies.
    • Drives initiatives ensuring quality fulfilment of lead/customer data on the system
    • Monitor's handover processes ensuring accuracy and quality of delivering units to customers ensuring their delight.
    • Investigate escalated customer's problems and find solutions.
    • Handle all escalated cases and obtain the needed approvals from upper management.
    • Set policies and standards of operation, assigning duties and projects, supervising, appraising, and developing teams' performance to meet standards of representation.
    . Supervise and develop performance and achievements of all CRM teams to ensure that all related policies and procedures implemented properly.


    Qualification:

    • Bachelor degree in related discipline.
    • 10 to 15 years' experience in all customer care fields in a real estate developer including at least the latest 7 years in managerial level.
    • Comprehensive experience in reporting using dash-board, ERP / CRM, and MS office.
    • Superior organization skills with impeccable eye for figures & details.
    • Proven leadership acumen & track record of people development.
    • Sharp analytical skills & meticulous detail orientation for consistent accuracy.
    Superior customer handling ability with a high sense of responsibility and ownership.

    To Apply:
    please send us your CV with mention job title to
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وظائف
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Cairo