الوظائف الحالية المتعلقة بـ Head of CRM - Cairo - Sorouh Developments
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- Driving CRM initiatives and overseeing execution of campaigns.
- Develop customer communication channels (including policies and procedures) for all touchpoints across customer lifecycle collaborating with marketing and IT to efficiently deliver a delightful experience.
- Planning and delivering CRM strategies across the company encouraging customer retention.
- Research customer needs and trends coordinating with internal stake holders to develop alternative channels to fulfil customers' diverse preferences and improve their satisfaction levels.
- Set the right metrics and programs to track customer satisfaction levels and acts accordingly to improve it.
- Manage escalated complains and customer feedback by reviewing and analysing its impacts and root causes ensuring adequate satisfactory feedback is provided in compliance to company policies.
- Drives initiatives ensuring quality fulfilment of lead/customer data on the system
- Monitor's handover processes ensuring accuracy and quality of delivering units to customers ensuring their delight.
- Investigate escalated customer's problems and find solutions.
- Handle all escalated cases and obtain the needed approvals from upper management.
- Set policies and standards of operation, assigning duties and projects, supervising, appraising, and developing teams' performance to meet standards of representation.
- Bachelor degree in related discipline.
- 10 to 15 years' experience in all customer care fields in a real estate developer including at least the latest 7 years in managerial level.
- Comprehensive experience in reporting using dash-board, ERP / CRM, and MS office.
- Superior organization skills with impeccable eye for figures & details.
- Proven leadership acumen & track record of people development.
- Sharp analytical skills & meticulous detail orientation for consistent accuracy.
Head of CRM - Cairo - Sorouh Developments
منذ شهرين
وصف
Responsibilities:
Qualification:
To Apply:
please send us your CV with mention job title to
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Director of Culture and Transformation
فقط للأعضاء المسجلين Cairo
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Internal Audit Manager
فقط للأعضاء المسجلين Cairo
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Sales Engineer Section Head
فقط للأعضاء المسجلين Cairo
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Sales Manager
فقط للأعضاء المسجلين Cairo, Cairo
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Sales manager
فقط للأعضاء المسجلين Cairo, Cairo
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Light Current Field Engineer
فقط للأعضاء المسجلين Cairo
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Business Development Specialist
فقط للأعضاء المسجلين Cairo
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Head of Sales
فقط للأعضاء المسجلين Cairo
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Senior Manager Business Operations
فقط للأعضاء المسجلين Cairo
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Director Of Sales
فقط للأعضاء المسجلين Cairo
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Growth Specialist
فقط للأعضاء المسجلين Cairo
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Business Development Section Head
فقط للأعضاء المسجلين Cairo, Cairo
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Sales Manager
فقط للأعضاء المسجلين Cairo
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Enterprise Sales Executive
دوام كامل فقط للأعضاء المسجلين Cairo
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Event & Marketing Client Acquisition Director
فقط للأعضاء المسجلين Cairo
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Business Development and Marketing Executive
فقط للأعضاء المسجلين Cairo
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Sales Manager E-Commerce
فقط للأعضاء المسجلين Cairo
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Processing Officer
فقط للأعضاء المسجلين Cairo
-
Data Entry Specialist
فقط للأعضاء المسجلين Cairo
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Business Operations Coordinator
فقط للأعضاء المسجلين Cairo
-
Marketing Manager
فقط للأعضاء المسجلين Cairo, Cairo