Policy Management Officer - Cairo, مصر - Allianz Partners egypt

وصف

• Be a strong team player with good communication skills
• Ability to be flexible and open to learning new skills
• Respond to requests from external and internal clients through email within our 24 hour service level agreements (SLA)
• Process 40+ email per day and work on additional tasks
• Act as the main point of contact for assigned group schemes, Sales Managers & brokers.
• Build positive and professional working relationships with internal clients
• Be courteous in your verbal and written communication and at the same time ensure that your message is clear and complete.
• Demonstrate a cooperative spirit and contribute to a positive and supportive working environment.
• Responsible for the policy management of small, medium and large corporate clients.
• Follow department and company procedures in relation to anti- and fraud, complaints handling and data protection.
• Aim to achieve a first-time resolution when communicating via email or phone.
• Build positive and professional working relationships with external clients (i.e. group contacts, brokers, etc.). Manage your markets effectively as per team requirements.