MIS Lead – Contact Center Analytics - Cairo

About the Company: · Intelcia is a global outsourcing company that has been supporting clients for 20 years by combining talents, technologies, and processes to offer tailor-made services and skills that meet international standards. With a presence in multiple regions worldwide ...

The Consultant will analyze call center performance data to drive operational improvements. · Bachelor's degree in Business, Analytics, Statistics, or a related field; Master's degree preferred. · 2-3 years of experience in data analysis or performance improvement. · ...

The Consultant, CX Operations Insights will be instrumental in analyzing call center performance and customer satisfaction data to drive operational improvements. Reporting to the Senior Analytics Manager, you will evaluate processes impacting customer satisfaction scores and des ...

Lead a team of donor relations representatives and plasma awareness representatives for a minimum of 5 Donation centers. · ...

· Donor relations Supervisor is responsible for leading a team of donor relations representatives and plasma awareness representatives for a minimum of 5 Donation centers. · He/she is responsible to implement the marketing and donor services strategies and tactics within the ass ...

We are looking for a seasoned Senior Voice & Contact Center Engineer to lead the management, optimization, and modernization of our 3CX-based call center infrastructure. This role is critical in ensuring high availability of voice systems, enabling advanced features, and driving ...

+Donor relations Supervisor is responsible for leading a team of donor relations representatives and plasma awareness representatives for a minimum of 5 Donation centers. · +Achieve the strategic objectives and KPIs for the assigned DCs. · Plan and implement the tactical plan for ...

This is a full-time Call Center Manager role based in Cairo. The manager will oversee daily operations of the call center, managing teams and ensuring smooth workflows. · Manage and train call center teamMonitor key performance indicatorsAnalyze data to optimize processes ...

This is a full-time role for a Call Center Manager based in Cairo. The Call Center Manager will oversee daily operations of the call center. · ...

· JOB OBJECTIVE · He/she is responsible for managing a strategic business unit including plasma collection marketing, donor relations and services and GEPD call center. · He/she is responsible for creating the strategies for marketing, donors affair and services includin ...

This is a full-time on-site role for a Call Center Operations Manager located in Cairo, Egypt. · ...

This is an internship role for a Product & Tech Intern. The role involves providing technical support and troubleshooting technical issues and assisting in the training and development of team members. · Strong analytical skills for problem-solving and solution development. · Pro ...

This is a full-time role for a Director of Call Center Operations located in Cairo. · Manage contact center teams. · Analyze operational metrics to promote efficiency. · ...

This role will be responsible for identifying, developing, and managing strategic partnerships to support the Center's goals. · ...

The Call Center Manager is responsible for overseeing daily call center operations ensuring high levels of customer satisfaction team performance and service quality. · This role manages staff optimizes processes monitors KPIs and works closely with other departments to meet busi ...

The Senior Manager, Data Analytics leads the design, delivery, and governance of enterprise‑wide analytics that drive data‑informed decision‑making. This role partners closely with executive leadership and cross‑functional stakeholders to translate business strategy into scalable ...

The IT Infrastructure Lead - (Data Center) is responsible for datacenter operations including power cooling cabling racks access control hardware lifecycle and capacity planning.Oversees physical infrastructure ensuring compliance with environmental operational standards. ...

This is an on-site, full-time Operations Manager role located in Cairo. · ...

Company Description · Established in 2007, Smart System is a leading IT company operating across the MENA region and Africa, providing cutting-edge IT solutions to empower businesses and drive innovation. Headquartered in Egypt, the company offers services including cloud and vir ...

Company Description · STEM Entrepreneurship Center is a leading hub in the MENA region and Africa, dedicated to nurturing innovation in Science, Technology, Engineering, and Mathematics (STEM) fields. The center empowers young entrepreneurs through a comprehensive journey encompa ...