Branch Manager - Qena

Job summary

The Branch Manager is responsible for leading a specific branch, focusing on sales, sales management, and people management. They must achieve financial targets, implement ADIB strategy, and develop a branch sales plan. The Branch Manager must also ensure the safety and soundness of ADIB assets, apply and comply with all ADIB policies and procedures, and regulatory requirements.

Responsibilities

• Seek new business opportunities and develop them to maximize business growth.
• Achieve payroll & deposits targets via marketing and cross selling the wide range of products to existing/ potential customers attracting new deposits.
• Communicates the mission, vision, values and progress of ADIB to branch team.
• Provides leadership to a specific branch with a strong focus on sales, sales management and people management.
• Accountable for meeting financial targets.
• Ensures implementation of ADIB strategy through action plans aimed at acquiring, servicing and building targeted customers through relationship with ADIB.
• Develops and implements branch sales plan.
• Approve expenses within the assigned approval powers
• Provide regular and constructive feedback to management on the operational / business performance of the new branch concept.
• Manage, coach & train Branch Staff with the aim of elevating service level and creating team work spirit
• Optimizes branch trade area opportunities to develop target market potential and area profitability.
• Ensures that the branch team is properly trained to enable them to deliver.
• Ensures the safety and soundness of ADIB assets; applies and complies with all ADIB policies and procedures and regulatory requirements.
• Provides clear communication of objectives and plans to achieve them.
• Networks within the community in order to acquire new and enhance existing customer relationships and meet corporate objectives.
• Visible in representing ADIB's commitment to the customer segments we serve.
• Achieving branch budget via effective sales management.
• Assist management in conducting management of change.
• Monitor and control Branch's attrition, quality of services, quality of files, etc.
• Handle escalated customer issues, feedback and complaints
• Motivates the branch team to provide a superior banking experience.
• Handles more complex targeted customers relationships directly.

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