- Strong personality with Excellent communication, problem-solving, decision-making skills, and crisis management.
- Excellent Presentation skills.
- Advanced Excel is a must.
- Analytical thinking.
Operations Supervisor - Cairo, مصر - Talabat Egypt
وصف
Role Summary:
Ability to set and meet targets, ability to deliver work with a high degree of accuracy and be attentive to details, and ability to work with the team and motivate the team.
What's On Your Plate?
● Validate schedule for Operations Specialists, maintain reports, and manage schedule changes.
● Keep track of daily attendance, overtime, sick leaves, and other types of leave and maintain timesheets.
● Track operations team performance on a daily basis to ensure SL & quality targets are met.
● Monitor operations leaders' performance and overall team KPIs.
● POC with all countries in case of any project.
● Manage internal & external communication.
● Provide periodic reports on performance.
What Did We Order?
● At least4 years of full-time professional experience as a Team Leader in the Customer Service Feild.