AYS Agent - Cairo, Cairo
منذ شهر
Job summary
Answer guest requests questions or concerns via telephone email chat and mobile communication devices operate telephone switchboard process guest requests for wake up calls connecting directing calls to appropriate extension receive record relay messages accurately log all guest requests into computer contact appropriate individual department e.g Bellperson Housekeeping follow up with guest ensure their request has been resolved satisfaction provide information guests about room features property amenities local areas interest may process room service orders answer questions menu selection record transactions point of sale system assist guests accessing internet guestroom entertainment.
- Follow company policies procedures ensure uniform personal appearance are clean professional maintain confidentiality proprietary information protect company assets welcome acknowledge guests according company standards anticipate address service needs assist individuals disabilities thank guests genuine appreciation speak others clear professional language answer telephones using appropriate etiquette develop maintain positive working relationships support team reach common goals comply quality assurance expectations standards read visually verify information variety formats stand sit walk extended period time entire work shift move lift carry push pull place objects weighing less than equal pounds assistance perform other reasonable job duties requested Supervisors.
وصف الوظيفة
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