Support Lead - Cairo
منذ يوم
وصف الوظيفة
Company Description
ETISAL International Group is a leading Business Process Outsourcing (BPO) company operating in the Middle and Far East, with a strong focus on delivering high-value, customized, and innovative services to meet the unique needs of its global clients. With years of expertise and a customer-centric approach, ETISAL International supports businesses to optimize their operations and focus on core activities. Leveraging global coverage and cultural understanding, the company consistently implements best practices and cutting-edge technology to exceed client expectations. ETISAL International is committed to transparency, flexibility, integrity, and delivering first-class quality service, while emphasizing the value of human capital and fostering long-term partnerships.
Role Description
This is a full-time on-site role for a Support Lead located in Cairo, Egypt. The Support Lead will lead and oversee customer support operations, ensuring the delivery of high-quality service. Responsibilities include supervising technical and customer support teams, resolving customer issues through troubleshooting and problem-solving, and analyzing support metrics to improve service delivery and efficiency. The Support Lead will act as a communication bridge between teams and clients and will ensure timely resolutions to enhance customer satisfaction.
Qualifications
- Strong Customer Support and Communication skills to effectively interact with clients and team members
- Proficient in Technical Support and Troubleshooting to identify and resolve technical issues promptly
- Exceptional Analytical Skills to evaluate team performance, analyze support data, and propose improvements
- Leadership and organizational skills to oversee teams and ensure service excellence
- Familiarity with BPO industry practices and experience in customer service management is an added advantage
- Ability to handle multiple tasks, prioritize effectively, and work under pressure
وظائف مماثلة
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