Customer Complaint - Giza

Receive customer complaints, investigate cases, determine responsibility, provide recommendations for compensation or rejection. · ...

Receive customer complaints and investigate each case by collecting evidence. Determine responsibility based on company's compensation policy and provide recommendations for compensation or rejection. · Investigate customer complaints. · Determine responsibility based on company' ...

Company Description · 2B is a leading company in the IT retail industry, offering an extensive range of IT equipment, including networking devices, laptops, tablets, and smartphones. Renowned for being Egypt's first online shop specializing in laptops, computer accessories, and m ...

We are seeking an experienced Head of Customer Complaints to lead and enhance our complaints management function. · The ideal candidate will have a strong background in Customer Satisfaction, Quality Assurance, and process improvement, with the ability to transform customer feedb ...

المسؤوليات: استقبال الشكاوى، حل المشكلات، تحسين الخدمة، تقديم الدعم. المؤهلات والمتطلبات: خبرة سابقة في خدمة العملاء أو مجال مماثل. · استقبال شكاوى العملاء عبر قنوات التواصل المختلفة مثل الهاتف، البريد الإلكتروني... · ...

Key result Areas · To develop and maintain optimum level of service quality with external and internal customer by ensuring complaints resolution in reasonable TAT as per SLAs · To be the contact point for all internal staff with the core responsibility of resolving customer comp ...

Customer Service Specialist – Furniture Industry · Location: Cairo, Egypt · Industry: Home Furniture · Job Summary: · We are looking for a professional and customer-oriented Customer Service Specialist with solid experience in the furniture industry. The ideal candidate will hand ...

This is a full-time role located in Giza for a Call Center Representative. The successful candidate will handle incoming customer calls, identify and address customer inquiries and concerns. · ...

Coordinate the revision and review of procedures in line with ISO requirements. · Maintain internal audit program results in accordance with ISO requirements.Assist in quality investigations including customer complaint investigations and ISO-related non-conformances.Participate ...

Provide accurate valid and complete information by using the right methods/tools meet personal/customer service team sales targets and call handling quotas handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolut ...

This is a full-time role for a Customer Service Representative located in Giza. The representative will handle customer inquiries and maintain customer satisfaction levels. · Contact potential or existing customers to inform them about a product or service. · Answer questions abo ...

The Sales Executive is responsible for identifying and developing new business opportunities through market research, networking, and proactive client engagement. The role includes meeting with potential customers to understand their needs, presenting products and services in a p ...

Respond to customer inquiries via phone email and other communication channels in a timely and professional manner Handle customer complaints efficiently and provide appropriate solutions Follow up with customers to ensure satisfaction and service quality Accurately record and up ...

Greet customers, identify their needs and provide tailored product recommendations. · Demonstrate product features and benefits to highlight value. · ...

Client Communication & Service Excellence: · Respond promptly and professionally to client inquiries received via hotline, email, mobile application, website, and social media, ensuring service excellence aligned with Travco Properties' standards. · Welcome and assist walk-in cli ...

Job objective · Donor Relations Representative is responsible for ensuring the best-in-class donor service. He/ she shall oversee the donor journey inside the donation center as well as all the communications in between donation visits. He/ She shall work with donation center sta ...

Ensuring best-in-class donor service by overseeing donor journey inside donation center and all communications between donation visits. · ...

The Donor Relations Representative is responsible for ensuring the best-in-class donor service and overseeing the donor journey inside the donation center. · Serve as a point of contact for donor affairs in the donation center. · Coordinate and organize the donor journey inside t ...

Ticketing Agent handles all travel related requests from booking and issuing air tickets, hotel bookings and travel insurance. · ...

Donor Relations Representative is responsible for ensuring the best-in-class donor service. · He/ she shall oversee the donor journey inside the donation center as well as all the communications in between donation visits. · ...