Aftersales Engineer - New Cairo City
فقط للأعضاء المسجلين New Cairo City, مصر
منذ شهر
Job summary
To oversee and manage the after-sales service operations, ensuring customer satisfaction, product performance monitoring, and market competitiveness.
Responsibilities
- Manage the after-sales service file & Team in order to enhance the product and service level in the market.
- Handle the fleet and customers complaints process of CVT & PLT and retail.
- Maintain communications with Continental Middle East regarding products' complaints or development.
- Manage Complaints Handling process to assure customer's compensation & secure defected product's replacement.
Qualifications and Skills
- Bachelor's degree in engineering, Commerce or Business Administration.
- Proven experience in Tire industry, automotive, or related industries.
- Strong understanding of Tire knowledge and technicalities and business solutions.
- Excellent communication, negotiation, reporting and management skills.
- Creative mindset with the ability to develop innovative solutions.
وصف الوظيفة
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