Lead IT service reporting and KPI frameworks
Monitor SLA performance and operational efficiency
Manage ITSM tools configuration and governance
Supervise service management team (2–6 members)
Develop SLAs and OLAs
Enhance knowledge management practices
Align service delivery with business objectives
Manage vendor performance
6–8 years of experience in IT Service Management
Strong ITIL expertise (certification preferred)
Experience managing ITSM platforms (ServiceNow, BMC Remedy, etc.)
Team leadership experience
Strong stakeholder and vendor management capabilities
ITIL framework
SLA governance
IT performance reporting
Service optimization
Leadership & stakeholder engagement
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The Managed Services Senior Manager is responsible for owning and scaling the recurring revenue engine by ensuring stable, high-quality, and continuously improving day-to-day operations for all managed services customers. · ...
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IT Service Manager - Cairo - Reference Agency
الوصف
Our client is looking for hiring an IT Service Manager will lead IT service reporting, SLA governance, service optimization, and ITSM tool management. The role drives performance insights and service excellence across IT operations.Key Responsibilities
Requirements
Skills
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Service Manager
فقط للأعضاء المسجلين Cairo
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IT Service Manager
فقط للأعضاء المسجلين Cairo
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Service Manager
فقط للأعضاء المسجلين Cairo
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Managed Services Sr. Manager
فقط للأعضاء المسجلين Cairo
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Managed Services Sr. Manager
فقط للأعضاء المسجلين Cairo
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Managed Services Sr. Manager
فقط للأعضاء المسجلين Cairo
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Managed Services Sr. Manager
فقط للأعضاء المسجلين Cairo, Cairo Governorate, Egypt
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Service Delivery Manager
فقط للأعضاء المسجلين Cairo
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Soft Services Manager
فقط للأعضاء المسجلين Cairo, Cairo
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Service Delivery Manager
فقط للأعضاء المسجلين Cairo, Cairo Governorate, Egypt
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Service Delivery Manager
فقط للأعضاء المسجلين Cairo
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Service Delivery Manager
فقط للأعضاء المسجلين Cairo
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Customer Service Manager
فقط للأعضاء المسجلين Cairo, Cairo
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Service Delivery Manager
فقط للأعضاء المسجلين Cairo
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General Services Manager
فقط للأعضاء المسجلين Cairo
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Service Relationship Manager
فقط للأعضاء المسجلين Cairo
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Guest Services Manager
فقط للأعضاء المسجلين Cairo
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Customer Service Manager
فقط للأعضاء المسجلين Cairo
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Customer Service Manager
فقط للأعضاء المسجلين Cairo
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Service Center Manager
فقط للأعضاء المسجلين Cairo