لم يعد يتم قبول المزيد من الطلبات لهذه الوظيفة
- Provide assistance to all members in the use of our computer network,
- Assist with the communications and information
- Provide helpdesk support, via phone, computer, and through our ticketing
- Provide 24-hour support for hardware and services critical to operations.
- Work within our ticketing system to create detailed work logs and technical
- Use appropriate communication and documentation to inform team of important
- Escalate issues to Tier 2 as needed, as well as set customer expectations for
- Participate in the on-call rotation as agreed by the Tier One Support team. When on
- Maintain good working relationships with all cooperative workers.
- Treat co-workers and members with respect and courtesy.
- Ability to handle and prioritize a lot of tasks each day.
- Ability to produce user and troubleshooting documentation that other people can
Remote Technical Support - Egypt, مصر - IBM WTC Egypt
وصف
Job Description
Introduction
At IBM, work is more than a job – it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible.
Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
Your Role and ResponsibilitiesAssist with the, maintenance and documentation of all
facets of reliable, efficient, customer service.
systems, and their efficient integration.
coordinate with Operations and other computer users of procedures that would
interrupt, affect, or interfere with their work. Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
N/A