وظائف Intouch CX في مصر

Respond promptly and professionally to customer inquiries via phone, email, chat, and channels. Resolve customer issues, complaints, and requests with empathy and efficiency, ensuring high levels of satisfaction. · ...

Monitor real-time call volume, agent adherence, and service levels across multiple channels to ensure optimal staffing and resource allocation. Analyze intraday trends and provide timely recommendations to management for adjustments in staffing or workflow. · Monitor real-time ca ...

Monitor and evaluate French-language customer interactions across multiple channels to ensure compliance with quality standards. Conduct regular call audits to assess agent performance, adherence to scripts, and customer service protocols. Provide constructive feedback and coachi ...

We re shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. As a Technical Customer Support Advisor, you ll be the first point of contact for customers, providing world-class custom ...

Design and deliver engaging training sessions in French for new hires and existing employees focused on customer service, technical support, and sales. Develop and update training materials, manuals, and resources to ensure alignment with company standards and client requirements ...

We ll rely on you to listen to customers and use your technical knowledge to provide world class customer care and troubleshooting and remind customers that behind great products are also amazing people. · ...

Monitor real-time call center metrics and key performance indicators (KPIs) to ensure optimal staffing and service levels. Analyze intraday call volume, agent adherence, and queue performance to identify trends and recommend adjustments. · ...

Lead, motivate, and manage a team of customer service representatives in an English BPO environment to achieve performance targets and deliver exceptional customer experiences. · ...

As Italian Quality Assurance Analyst, You Will Complete Quality Assurance and coaching session reports on a weekly basis Provide floor support, which can include actively taking phone calls Attend and participate in meetings with supervisors and managers to review monitoring list ...

Create an inspiring team environment with an open communication culture. Set clear team goals. Delegate tasks and set deadlines. Oversee day-to-day operation. Monitor team performance and report on metrics. · Must be fluent in Turkish and English (B2 Level) · Listen to team membe ...