Haitham Akl

Customer Service, Admissions, and Community Management professional with 8+ years of experience across education, telecommunications, banking, travel, and digital platforms. I specialize in managing high-volume customer interactions, nurturing leads, and delivering clear, compliant, and customer-centric solutions. Currently working as a Sales Associate at Steinbeis University, where I manage the full admissions cycle — from handling inquiries and consultations to document verification, offer letters, and enrollment follow-ups. I play an active role in supporting prospective students through decision-making and payment processes while ensuring accuracy and compliance. Previously, I worked as a Community Management Executive at Wego Egypt, collaborating with marketing, PR, and sales teams to maintain strong brand presence and customer engagement across social platforms. I also spent several years at Orange Egypt, leading social media support operations, managing teams, handling crisis communication, and improving customer satisfaction by over 30%. My background includes customer service roles with HSBC, Raya Contact Center, and examination operations with the British Council, giving me a solid foundation in compliance, data protection, and customer experience standards. I am known for being reliable, adaptable, and results-driven, with strong communication skills and the ability to perform under pressure. I am open to opportunities in admissions, customer success, operations, community management, and customer support, particularly in dynamic and international environments.

Ain Shams University