Nada Youssef

Dedicated pharmacist professional with a history of meeting 
company goals utilizing consistent and organized practices. 
Skilled in working under pressure and adapting to new situations and 
challenges to best enhance the organization's processes and 
systems.

Certified ISO 9001 QMS lead auditor CQI|IRCA. (May 2023)
Key Learnings: 
- plan and implement a QMS within an organization, including 
establishing policies, objectives, and processes that align 
with the organization's goals and objectives.
- Documentation and record-keeping: create and maintain 
documentation that demonstrates the organization's 
compliance with quality management standards.
- Monitoring and measurement: establish and implement 
monitoring and measurement processes, including the use of 
key performance indicators (KPIs).
- Nonconformities and corrective actions: identify 
nonconformities, evaluate their impact, and develop and 
implement corrective actions.
- Auditing and continuous improvement: conduct audits, 
identify areas for improvement, and develop and implement 
recommendations for continuous improvement.
Certificate in GDP (Good Distribution Practice) from Whitehall.
(August 2022)
Key Learnings: 
- Gained an understanding of the regulatory requirements 
related to GDP and the importance of complying with these 
requirements.
- Cold chain management: the importance of cold chain 
management and the measures that need to be taken to 
ensure that products are transported and stored under the 
appropriate conditions.
- Quality management systems: the key elements of a QMS, 
including documentation, training, change control, and 
corrective and preventive actions.
- Risk management: learned about the various risks that can 
impact the distribution process, such as temperature 
excursions, theft, and damage, and the importance of risk 
assessment and mitigation.
- Good documentation practices: record keeping, batch 
traceability, and product labeling
Work Experience
CSL Behring Business Partner in Egypt
August 2012 - Present
QPPV | Quality Manager
Quality Responsibilities:
- Ensure compliance with Good Storage Practice (GSP), Good 
Distribution Practice (GDP) and other applicable regulations 
related to quality, safety, and efficacy of drugs.
- Oversee all quality systems and processes within the storage 
and distribution operations, including warehouse and 
inventory management, transportation, and supply chain.
- Develop and implement quality policies, procedures and work 
instructions for storage and distribution activities.
- Investigate and resolve quality-related issues and customer 
complaints related to storage and distribution.
- Review quality data and metrics to identify potential risks and 
opportunities for improvement.
Manage and investigate product deviations and 
nonconformances to ensure they are resolved properly 
according to procedures and regulations.
- Review and approve customer and internal complaints, 
investigate root causes, and implement corrective and 
preventative actions to resolve issues and improve 
processes.
- Maintain quality deviation and change control records and 
documents, and ensure they comply with applicable 
regulations and standards.
- Review and approve process changes to ensure compliance 
with quality standards and procedures.
- Define the structure of documentation, establish systems of 
control, and ensure accurate and up to date documentation.
- Train staff on quality procedures and ensure they are 
properly qualified and competent to perform their roles.
- Create and maintain documentation related to quality 
management systems such as Standard Operating 
Procedures, calibration and maintenance records, audit 
reports, etc.
- Continuously improve the quality management system to 
ensure it is effective and meets business requirements.
- Develop and maintain systems to measure performance 
against established standards.
- Responsible for handling audits conducted on our quality 
department from global site.

Education
Bachelor’s degree of 
Pharmaceutical Science – Cairo 
University / 2004
High School (Thanaweya Amma) –
Orouba Language Schools / 1999