MOHAMED HASSAN

WORK EXPERIENCE
Receptionist / Sales – Japan (Hiroshima) | Feb 2022 – Sep 2025
• Delivered high-quality customer service in a multicultural environment.
• Handled front desk operations, customer inquiries, and daily transactions.
• Maintained Japanese service standards with strong punctuality and attention to detail.
• Adapted quickly to structured work systems and strict operational procedures.
• Supported team operations to ensure customer satisfaction and service consistency.
Loss Prevention Supervisor – Amazon Egypt | Jun 2020 – Feb 2022
• Supervised loss prevention and on-site security operations.
• Conducted investigations related to fraud, theft, and policy violations.
• Ensured compliance with safety, security, and risk management procedures.
• Coordinated with teams to resolve incidents and reduce operational risks.
• Supported incident prevention and continuous improvement initiatives.
Customer Service Representative – EXEEDCC (Cairo) | Jan 2017 – Feb 2018
• Handled customer inquiries via phone, email, and chat.
• Resolved customer issues using empathy, accuracy, and active listening.
• Documented customer interactions and maintained service records.
• Contributed to high customer satisfaction and service quality.

Bachelor’s Degree in Languages & Translation (Chinese Literature),
Al-Azhar University, Cairo (2008–2013) – Grade: Very Good.
Military Service: Reserve Officers College, Egypt (2014–2016)