Mawada Dardeer

A highly organized and hard-working individual looking for a responsible position in a company where I can put into practice my knowledge and experience, ultimately benefiting the operations of the organization that I work for.

Customer support associate (Live chat)), NOON FOOD UAE (SEP 2021 – DEC 2021) 

• Respond to customer queries via inbound chats
•  Identify customer needs and handle their complaints
• Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs 

Build sustainable relationships and trust with customer accounts through open and interactive communication.

RESEARCH AND DEVELOPMENT INTERN, VARIIANCE (SEP 2020 – NOV 2020) 

• Convert data and findings into understandable tables, graphs, and written report 
• Compile and analyze statistical data using modern and traditional data collection methods 
•  Conduct valid and reliable SWOT analyses of market research 
• Remain fully informed about market trends, and third-party research, and implement best practices

TRANSLATOR AND TRANSCRIBER VOLUNTEER, TEDX (APR 2020 – JAN 2021) 

• Translating videos, tutorials, adverts and films by writing and providing accurate subtitles.

FACULTY OF COMMERCE ENGLISH SECTION, CAIRO UNIVERSITY (SEP 2017– JULY 2021)

• Graduated Accumulated GPA: 3.4

INVESTMENT FOUNDATIONS PROGRAM, CFA INSTITUTE (MAR 2020 – DEC 2020) 

• Certificate number:304522