MaFia El aFTaR

I have been following Xcced , Telecom Egypt for years now. When I saw your opening for a Customer Service Representative Agent, I knew that this was my chance to join a great company. I'm confident that, with my industry knowledge and experience, I can be a strong member of your team. In my work at Xcced , Telecom Egypt, I was recognized repeatedly for excellent customer service and consistently exceeded expectations as a top Customer Service Representative Agent. I stayed current on company policies and procedures to always offer customers the best possible support. My work was top-notch across the board, and managers relied on me to handle tough jobs. In addition to that, I will bring a number of skills to this role, including: • Data Entry • Customer Service Process Improvement • Time Management Having worked in retail customer service for five years, I’m used to learning everything I can about the product ranges so that I can be as knowledgeable as possible

In my previous role I was a skilled and hardworking Customer Service Representative Agent, but due to the ongoing pandemic my previous employer was forced to lay off all employees. While this period was unplanned and unexpected, I put the time to good use and am ready to get back to the workforce. I understand that the performance of call center agents is measured by activity, so here are more numbers: • During the 2021 calendar year, I completed more calls in one shift than any of my co-workers — 195 customers. • Customer satisfaction ratings of 97% or higher consistently ranked me among the top two or three employees. Please take a look at my enclosed resume for more details about my work experience and qualifications. I'd really like to speak with you more about the position, and I look forward to hearing from you soon.

B.A. South Valley University

School of Law

Qena City, Egypt ½ May 2015 – Aug 2020

HSC. Abu Bakr Al Siddiq School

Qena City, Egypt

Apr 2010 – Aug 2015½