kerllos kamal

Dedicated IT Specialist with over Seven years of progressive
experience in the IT field, culminating in a promotion to Head of
IT. Possesses extensive expertise in help desk support, network
management, and cybersecurity (Network Firewall). CCNA
Certificate (Local courses Tplus Center Certificate), MCSE
(Online Self Study), and Azure Cloud (AZ-104) (Online Self
Study), with hands-on experience managing Sophos firewalls
and implementing basic automation solutions.

Head of IT Department
July 2020 – Until now (Egyptian Clothing Bank)
In this phase of my career, the matter becomes more
complex and more professional I have had to handle
more than 140 employees. I have started to work in a
cloud-based environment, a more complicated bigger
network and a more secured monitored environment
using Sophos Firewall. To work in such environment so it
becomes a must to start studying professionally So I
started to study CCNA and started to have a deeper
understanding of network terminologies and how to
implement a network. In addition, I dealt with Sophos
XG Firewall, so I started to take an online Sophos firewall
course to handle it and monitor the organization
network so I self-learned firewalls especially Sophos.
MCSE was the next step along 3 months I have self-
studied MCSE (Online self-study).
From the very beginning I had to deal with azure as our
main cloud platform in the organization however my
role was not that complex, I dealt with azure portal
especially in the part of creating emails and users to join
our domain besides, I was handling the cloud as a
service in the part of OneDrive and SharePoint
permissions, managing spaces and monitoring files.
Recently I had to deal with some automation matters as
we do not have anyone who could not handle this
matter, so we had suffered in our zoom meetings in our
meeting room especially with many people, so I
researched for the best solution and communicated
with Logitech and implemented a fully equipped zoom
solution. Besides, we wanted to automate the meeting room, so I have dealt with Sonof to be able to control
lights, air conditioners meeting room screens via Alexa
or remotely through the phone. Dealing with more than
140 employees earned me a high scalability to deal
with many matters not a direct IT matter or issue but
related to it. One of the biggest challenges was
electricity so I had to search for best solutions, so I dealt
with Schneider electric and bought UPSs and
implemented it by myself as we do not have any
electrical engineer.

IT Help Desk Senior
March 2018 – February 2019 (REMAX/22 and REMAX
Premiere)
A whole new level or we can say more advanced level
and challenge as I was the only It in this company so I
started to study networking basics and how to control a
network but I was facing a low budget problem, so I
decided to buy a PC and transform it to a simple
network firewall by two network cards and installing an
image for a system called Mikrotik in both branches At
this level I started to realize some basic network
terminologies such as DHCP- STATIC IP- IP RANGE-
Network Policy- Network Monitor and quota load
balancing and many other terminologies related to
network and security.
 

IT Help Desk Junior
October 2016 – December 2017 (Wadi Degla Holding)
The very beginning for a long career started to work
from the very bottom as a help desk junior from Basic
Troubleshooting such as Diagnosing and resolving
common hardware and software issues, Employee
Support like Assisting them with technical problems via
phone, email, or in person, Installing and Configuring
Software for example Setting up new software
applications and ensuring they function correctly,
Hardware Setup and Maintenance for example Setting
up and maintaining computers, printers, and other

Faculty of Arts English Department 

CCNA (Self learning)

MCSE (Self learning)

Azure Az 104 (Self learning)