hossam hassan

Senior Software Engineer with 7+ years of experience across mobile, cloud, and enterprise platforms. Currently

working as a ServiceNow Developer, delivering enterprise solutions across Financial Services Operations (FSO), AI Agents, and core platform customizations, with a strong foundation in Java cloud applications. Experienced in building scalable backend services, complex integrations, and ServiceNow workflows. Proven ability to work onlarge, distributed systems and translate complex business requirements into reliable technical solutions.

SERVICENOW, SOFTWARE ENGINEER 

• Started the role working on a large-scale shared cloud Java application, contributing to a highly complex,

distributed backend system built with Java.

• Designed, developed, and optimized cloud-based Java services, focusing on scalability, performance, and

reliability.

• Transitioned into ServiceNow platform development, delivering enterprise solutions across FSO, AI Agents, and custom workflows.

• Designed and implemented subflows, business logic, and Script Includes using Flow Designer and App Engine.

• Built and maintained REST integrations between ServiceNow and external enterprise systems.

• Applied ServiceNow and enterprise best practices to ensure maintainability and reusability.

BACHELOR'S DEGREE, Egyptian E-Learning University - Assiut