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Amr Elhefnawy

Amr Elhefnawy

Call center manager/ Trainer/ English instructor

التسويق/الإعلان/العلاقات العامة

Giza, Giza Governorate
(0)

اجتماعي

حول Amr Elhefnawy:

I worked as a quality coach for more than 7 years for an international company under COPC standards, I also worked as a trainer for many firms (which I believe is a bonus skill to have when delivering a quality feedback). I'm always eager to find process gaps and come up with innovative solutions for the business without being mind bounded by which team I work for (as long as I can add value to the business I would passionately do so) and have well trained analytical and presentational skills

تجربة

I currently work as a trainer so I'm in charge of the training class logistics and analysis, I design and deliver training materials for both product knowledge and soft skills, I assess staff knowledge and skills gaps periodically and deliver training sessions to tackle these accordingly as part of the continuous learning and development process. I'm also in charge of creating content to be added to the company's knowledge base and updating the later

التعليم

Faculty if Law, Cairo University 

محترفون من نفس قطاع التسويق/الإعلان/العلاقات العامة مثل Amr Elhefnawy

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