Ahmed Said

Working at Engineering systems
Worked with ProCoor ERP Management Solutions
Skilled in Technical Support,
● Microsoft skills 
● excellent communication and interpersonal skills
● willing to learn and help others
● system & creative thinking
● I can work in team projects as well as individually
● handle routine office administrations
● flexible, able to adjust to new people and situation
● have a great ability to convince
● hard worker, energetic and responsibility
 

ERP system Implementer

1- New Giza (Project Management)
2- TatweerMisr (Project Management)
3- Hill International (Project Management)
Diagnose, research, troubleshoot and identify solutions to software issues.
Ask customers targeted questions to quickly understand the root of the
problem.
Talk clients through a series of actions, either via phone, email or chat, until
they’ve solved a technical issue.
Properly escalate unresolved issues to software developers.
Provide prompt and accurate feedback to clients.
Ensure all issues are properly logged.
Prepare accurate and timely reports.
Follow up with clients to ensure their software are fully functional after
troubleshooting.
Provide software consulting services and work with clients to resolve
applications and product issues.
 

Bachelor of Commerce, 

Cairo University,

Accounting Dept.