Adham El Sayes

Cover letter

خدمة العملاء / دعم

Alexandria, اسكندرية

عن Adham El Sayes:

In response to the job opportunity offered for the role of Content Moderator, I am enclosing my resume for your review. Mentioning that I am a French citizen and currently working in Majorel Egypt as a French Content Moderator for almost 2 years. I am confident that I would be an excellent candidate for this position.
If you feel my qualifications and experience are fit for your company, please feel free to contact me at your convenience.
Thank you for your time and consideration. I look forward to hearing from you soon.

الخبرة

18/01/2021 – CURRENT – Alexandria, Egypt

French content moderator at Majorel Egypt:

Evaluate and take action on user reports of our client's policy
violations quickly and effectively (18+ rated content included).
Process copyright infringement notices and take down infringing
content.
Moderate channels for special events or promoted content.
Thoughtfully works through user account suspension appeals
for users across spoken languages. Prioritize to quickly act on
sensitive community issues.
Maintain an expert understanding of policies, site features, and
internal documentation.
Escalate issues needed to special departments. Provide and
follow best practices used to better achieve client’s KPI’s.
Use the learned knowledge to propose improvement ideas
either internal or external.

07/02/2019 – 01/10/2020 – Alexandria, Egypt

Product specialist at Aug pharma:

Learned to acquire data and feedback from the market to
regularly update the market dynamics and customer profile.
Effectively understood the organization of each account to
identify the key persons and decision-makers involved in the
prescription cycle as well as orders.